Terms Of Use

Welcome to Freshtastic! These Terms of Use govern your use of our website freshtastic.co.uk and the services we provide. By accessing or using our website, you agree to comply with and be bound by these Terms of Use. If you do not agree with these terms, please do not use our website.


Freshtastic is a UK-based business delivering fresh produce directly to your door. These Terms of Use apply to all users of our website and services.

Use Of The Website

  • Account Registration: To place an order, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • Accuracy of Information: You agree to provide accurate, current, and complete information during the registration and ordering process. You are responsible for keeping your information up to date.
  • Prohibited Activities: You agree not to use our website for any unlawful purpose or in any way that could harm, disable, or impair the website. This includes, but is not limited to, hacking, spamming, and transmitting any harmful or malicious code.

Orders & Payments

  • Order Acceptance: All orders are subject to acceptance by Freshtastic. We reserve the right to refuse or cancel any order for any reason, including availability, errors in product information, or suspected fraud.
  • Pricing: All prices are listed in GBP and are subject to change without notice. The price you pay for a product will be the price displayed at the time you place your order.
  • Payment: We accept various payment methods as indicated on our website. Payment must be received in full before your order is processed and delivered.


  • Delivery Areas: We deliver to all parts of the UK.
  • Delivery Charges: A delivery charge will be added at checkout. A surcharge may be applied in addition to this for deliveries in certain parts of the UK.
  • Delivery Times: We aim to deliver your order within 48 hours of your order being placed. However, delivery times may be subject to delays due to circumstances beyond our control.

Refunds & Returns

  • Returns: Due to the perishable nature of our products, we do not accept returns. If you receive a damaged or incorrect item, please contact us within 24 hours of delivery.
  • Refunds: Refunds are issued at our discretion for damaged or incorrect items. Please contact us with your order details and a description of the issue.
  • Substitutions: If an item you have ordered is unavailable, we may substitute it with a similar item of equal or higher value. We will notify you of any substitutions before your order is dispatched.

Intellectual Property

All content on our website, including text, images, graphics, logos, and software, is the property of Freshtastic or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.

Limitation of Liability

To the maximum extent permitted by law, Freshtastic shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of our website or services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.


You agree to indemnify, defend, and hold harmless Freshtastic, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of our website or services, your violation of these Terms of Use, or your violation of any rights of another.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes To These Terms

We may update these Terms of Use from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of our website after any changes indicates your acceptance of the new terms.

Contact Us

If you have any questions or concerns about these Terms of Use, please contact us at hello@freshtastic.co.uk

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