TERMS OF SERVICE
Last Updated 01st August 2024
INTRODUCTION
Welcome to frestastic.co.uk (operated by Fresh Initiatives Ltd, “we,” “our,” or “us”). By using our website and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully.
SERVICE DESCRIPTION
We offer a range of fresh produce including fruits and vegetables, salad, fresh meat and poultry, bakery items, and dairy products. Our delivery service covers all areas within the United Kingdom.
ORDER PROCESSING
- Order Confirmation: Upon placing an order, you will receive an email confirmation detailing your purchase.
- Delivery Time: You can select your preferred delivery day during checkout.
- Delivery Charges: A standard delivery charge of £5.50 applies. Additional surcharges may apply to certain areas, such as London or the Scottish Highlands.
PAYMENT
- Payment Methods: We accept major credit and debit cards.
- Payment Processing: Payment is processed immediately upon order.
REFUNDS & RETURNS POLICY
- Refund Conditions: Refunds are granted only for damaged or incorrect goods.
- Return Conditions: Due to the nature of fresh produce, returns are not accepted.
- Return Process: To initiate a refund request, email us at hello@freshtastic.co.uk with a picture of the damaged or incorrect product.
- Refund Timeframe: Refunds will be processed as soon as possible after receiving your email.
CUSTOMER SUPPORT
For support or inquiries, please contact us via:
- Email: hello@freshtastic.co.uk
- Phone: 01253 363162
Liability and Disclaimers
- Liability Limits: We are not liable for any indirect or consequential loss or damage arising from the use of our website or services.
- Disclaimers: Products may not arrive exactly as pictured on our website. The images provided are for illustration purposes only.
Governing Law and Dispute Resolution
These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms will be resolved under UK law.
SUBSCRIPTION SERVICE
- Products Covered: We offer subscription services for pre-set boxes and select other items.
- Subscription Frequency: Subscriptions can be set for weekly or monthly deliveries.
- Subscription Management: Customers can modify or cancel their subscriptions through the My Account Page.
- Pricing: Discounts are available for subscription orders.
- Billing Cycle: Payment is collected from the card on file a few days before each delivery.
- Modification Process: Changes to the subscription (e.g., delivery frequency, payment details) can be made through the My Account Page.
- Cancellation Process: Subscriptions can be canceled through the My Account Page.
DELIVERY & SERVICE
- Delivery Terms: There are no specific terms for subscription deliveries beyond standard delivery terms.
- Service Changes: Any changes to the subscription service will be communicated via email.
MODIFICATION OF TERMS
We may update these Terms of Service from time to time. Any changes will be communicated to you via email. Please review the terms periodically for any updates.
CONTACT US
If you have any questions or concerns about these Terms of Service, please contact us at hello@freshtastic.co.uk or 01253 363162